Frequently asked questions

About

Jidex, created by a team of experienced developers, is a completely secure service. This allows our clients to avoid identity theft or financial theft. We offer the best rates on the market as we use reliable cryptocurrency trading platforms.

The crypto market is subjected to a number of specific rules and regulations that make it mandatory for most crypto services to implement the AML / KYC procedure.

Jidex is committed to protecting our clients from any type of fraud in the cryptocurrency world complying with all the rules and regulations in force at the moment, and one of the ways that allows us to do this is through the KYC / AML procedure.

This procedure confirms the absolute legality of the transaction you made before the regulatory authorities. Thus, you confirm that you are a law-abiding citizen, and the state has no reason to make any claims against you.

Jidex AML / KYC procedure is supported by an automated risk prevention system. If a transaction is flagged as suspicious by this system, the exchange is suspended, and then the relevant customer is prompted to verify their identity.

The system uses a specific set of criteria; however, they cannot be published, otherwise there will be people who will try to abuse these criteria in order to trick the algorithm.

This system has proven to be very useful against money launderers and fraudsters, as the KYC process allows us to very quickly and without any problems distinguish an honest customer from a fraud.

Each KYC case is handled individually. If a certain customer is eligible for the procedure because his transaction has been marked as suspicious, he is informed about this using a pop-up notification after sending the exchange, in which he will be asked to contact support service.

We do everything in our power to maintain our reputation as a legitimate, law-abiding exchange service that can be safe to use by anyone, whether by an ordinary person with little experience in cryptocurrency world, or an experienced trader or miner; therefore, Jidex reserves the right to apply the KYC / AML procedure to certain clients, wallet addresses and selected assets.

Jidex does not support money laundering or other illegal activities; As such, the service does not enter into any business agreements with individuals or legal entities involved or suspected of such activities.

In case if the client does not want to disclose his identity for certain reasons and refuses to provide documents, the KYC / AML procedure is considered unsuccessful, and the deposited funds are then returned to the address (or addresses) from which the deposit was made, minus network fees within 24 hours. Jidex then reserves the right to blacklist that address (or addresses), thereby rendering it (or them) unsuitable for making deposits on the service.

In case if the client sends a false package of documents, the KYC / AML procedure is considered unsuccessful, and the deposited funds are then returned to the address (or addresses) from which the deposit was made, minus network fees, within 24 hours. Jidex then reserves the right to blacklist that address (or addresses), thereby rendering it (or them) unsuitable for making deposits on the service.

Remember that Jidex reserves the right to transfer all received materials to law enforcement agencies (Interpol, Europol and others) if requested.

Jidex's trading algorithm is integrated into major cryptocurrency exchange platforms including Binance, Kyrrex, Kuna, etc. Within milliseconds, Jidex places bids and asks on the platforms, then selects and offers the best available rate and displays the calculated rate on our website. Rates remain approximate until the transaction is actually completed on the blockchain, so the exchange rate at the time of the transaction may differ slightly from the calculated rate you see when you start the transaction.

Wallets

Cryptocurrency wallet address is a unique combination of numbers and letters from 26 to 35 characters long. It usually looks like this: 1BvBMSEYstWetqTFn5Au4m4GFg7xJaNVN2.

When you decide which cryptocurrency you want to buy, find a reliable wallet. Each cryptocurrency has an official wallet. When you create a wallet, you automatically receive an address and a private key. Keep your private key with you and do not show it to anyone, even if asked.

For security reasons, we will never ask you for private keys, and no one should.

If you want to buy cryptocurrency, you need to send it to a specific crypto wallet. Each coin has its own wallet. The recipient's address is your wallet to which your cryptocurrency is transferred after the exchange.

Jidex supports most wallets. If your wallet address is invalidated, it usually happens for one of the following reasons:

- Make sure your wallet address matches the selected cryptocurrency.

- The address you provided has a typo or a missing symbol. Make sure the address you provided matches the actual address of your wallet.

All wallet addresses (including memo id, destination tag and messages) provided by Jidex can be reused and tied to your recipient address. You can send multiple coins to the previously generated address without creating a new address on Jidex.

Just figure out which coin you want to buy and find a stable compatible wallet. Typically, each coin has its own official wallet client.

Please note that each wallet has its own unique address or tag with a private key, which is required to restore your wallet in case of loss. Jidex never asks for your private keys. Store them in a safe place and never show them to anyone. If your private keys are stolen, your wallet and all your coins will be lost forever.

Exchange orders

The average cryptocurrency receipt time is about 40 minutes. In case of technical difficulties, enrollment may take up to 24 hours.

If you have not received funds to your wallet, please contact the support service.

Blockchain operations are irreversible. If funds are sent, the transaction cannot be canceled by anyone. Therefore, carefully check all your payment details before sending funds to anyone, including us or anyone else.

Fees

The cryptocurrency exchange process consists of many different stages, and various fees are charged during these stages.

Here are the possible ones:

- network commission for a deposit transaction from a client's wallet;

- network commission for transferring coins to our liquidity provider;

- trading fees charged by our liquidity providers;

- network commission for sending the exchanged funds to the client.

The size of the commission depends on the currency and the amount of exchange. For each stage, Jidex finds the fastest and most beneficial way for the user to complete the exchange. It is very important for us that the final amount you receive is as close as possible to the estimated amount.

That is why we very carefully calculate all possible fees for each transaction and include them in the estimate.

Every time any amount of cryptocurrency is sent or exchanged, the currency passes through the blockchain. This process requires a small fee called “network fee”. Network commission is the commission that the blockchain takes from the amount sent in each currency.

Rates

A cryptocurrency exchange with a classic rate is an exchange carried out at the most favorable rate on the market.

The expected rate is the current exchange rate that you will receive. However, the cryptocurrency market is very volatile, so you should consider this.

When exchanged at the classic rate, each exchange order may have its own unique exchange rate due to price fluctuations, market conditions and network charges. The rate can change at any time; as a result, you may get more or less than you expected.

The expected speed is the speed at the moment. You should understand that it takes some time to send a deposit and confirm a transaction, so due to market volatility, you may receive a little less or more than you thought.


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